Refund and Return Policy

Effective Date: January 4, 2025

Welcome to NarifrostConnect! At NarifrostConnect, we are committed to providing the best shopping experience for all our customers. We understand that sometimes a product may not meet your expectations, and for that reason, we offer a fair and transparent refund and return policy. Please carefully review the details below.

1. General Return Eligibility

  • Timeframe: Products are eligible for return within 30 days of the purchase date.

  • Condition: The product must be in its original condition, unused, and include all original packaging, accessories, and documentation.

  • Proof of Purchase: A valid receipt or order confirmation is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  • Gift cards and promotional vouchers.

  • Items damaged due to misuse, improper handling, or unauthorized repairs.

  • Software, downloadable products, and digital content.

3. Return Process

Follow these steps to return your product:

  1. Initiate the Return: Contact our customer service team at info@narifrostconnect.com or call (507) 754-5046 to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.

  2. Prepare the Package: Securely pack the item in its original packaging. Include all accessories and a copy of your receipt or order confirmation.

  3. Shipping: Send the package to the following address:

    NarifrostConnect Returns Department
    212 5th St NE, Grand Meadow, Minnesota (MN)

    Customers are responsible for return shipping costs unless the product is defective or an incorrect item was shipped.

4. Refund Policy

  • Refund Method: Refunds will be processed using the original payment method. If the original method is unavailable, store credit will be issued.

  • Processing Time: Refunds may take 5-10 business days to process once the returned item is received and inspected.

  • Restocking Fee: A restocking fee of up to 15% may apply to certain items.

5. Exchange Policy

  • Exchanges are available for defective or incorrect items only.

  • To request an exchange, follow the same process as outlined in the “Return Process” section.

  • Replacement items will be shipped free of charge after the returned product is inspected.

6. Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include photos of the damage and a description of the issue. We will provide a replacement or a full refund, including shipping costs.

7. International Returns

  • Customers outside the United States are responsible for return shipping costs, including any customs fees.

  • Refunds for international orders will be processed in U.S. dollars and may vary due to currency exchange rates.